Privacy Policy

Last Updated: January 15, 2025

BulkFresh, Inc. ("BulkFresh," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from us. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name and contact information (email address, phone number)
• Billing and shipping address (including city, state, and ZIP code)
• Payment information (processed securely; we do not store full card numbers)
• Order history and preferences
• Communications you send to us

Automatically Collected Information

When you use our website or app, we may automatically collect:

• IP address and browser type
• Device identifiers and operating system
• Pages visited and time spent on our site
• Referring URLs and search terms
• Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders, account, and promotions
• Improve our website, products, and services
• Personalize your shopping experience
• Prevent fraud and maintain security
• Comply with applicable laws and regulations
• Send you marketing communications if you've opted in

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, delivery partners, email service providers), subject to strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of BulkFresh or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure payment processing via PCI-DSS-compliant providers, regular security audits, and access controls. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for basic site functionality and shopping cart features.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can control cookie settings through your browser preferences. Note that disabling certain cookies may impact site functionality.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Request data portability
• Restrict or object to certain data processing

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Team:

• Email: privacy@BulkFresh.com
• Phone: +1 (310) 555-7890
• Mail: BulkFresh, Inc., Attn: Privacy, 1247 Sunset Blvd, Suite 300, Los Angeles, CA 90026